Accosis processes online payments but does not provide services or product delivery. However, you may file a dispute with Accosis in case the purchase is damaged or not as per the description or you have not received the product or services at all. Also, in case of any issues regarding any other sales, purchases, etc with the merchant.
Ideally, you should wait for a reasonable time before filing a dispute, 7 - 10 working days in physical goods, and 2 - 3 working days in digital services/products. Meanwhile, you should have contacted the merchant. Kindly visit the merchant's website and refer to the terms & conditions, shipping policy, refund policy, and description of the item or services if they have policies matching your complaint.
His contact details can be found on his website or app.
In case, the merchant does not reply or you are not getting any resolution then you may drop your query with the Accosis transaction details including the Accosis transaction ID and email address used at the time of payment/ transaction at hello@accosis.com. We will process it further and guide you as per the situation.